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QuickBooks Desktop Payroll Error 15102

Resolved by QBA Payroll Support Team

Last Updated : 15thJune,2020

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The error could have be caused due to the following :

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• Invalid  Download Location  when Shared Download is turned on in Quickbooks

• Running Quickbooks on a virtual environment in multi user mode.

• Windows User Permission Issue.

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Solution:

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Invalid  Download Location  when Shared Download is turned on in Quickbooks

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• If you are in multi user mode , Go to File Menu in Quickbooks and  Click Single user mode.

• Fix the path for the Download Location in Quickbooks

  • Press F2 to get the Product information page and navigate to File Location , make a note of the file path.

  • Under the Help Menu click on  Update QuickBooks.

  • Hit the Options tab and check the download path if it matches the one under file location.

    • If Shared Download is  Yes then the download path should matches the one under file location in product information window.

    • If Shared Download is  No then the download path should match the Quickbooks install location path.(Right Click on Quickbooks Desktop Icon and go to file location to check this path

  • Try Downloading the Qucikbooks Payroll Update.

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Running Quickbooks on a virtual environment in multi user mode.

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• Make sure you have given full permission to the Quickbooks Folder.

• Goto C:\Program Files (x86)\Intuit\Quickbooks ,

• Right click on Qucikbooks folder Goto Security Tab> Edit> Add>Type Everyone;Users>Click ok.

• Under Allow Column check all the boxes.

• Hit Apply then OK.

• Try download the Payroll Update again.(Employees>Get Payroll Update)

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